Shipping policy
SHIPPING & DELIVERY POLICY
Contact Information Dexter & Billy Co. 18 Burgundy Drive, Tottington, Bury BL8 3NN United Kingdom Email: support@dexterandbillyco.com
🚚 FREE SHIPPING ON ALL ORDERS
We're delighted to offer FREE shipping on all print-on-demand products, worldwide. No minimum order required.
- UK: Free shipping
- Europe: Free shipping
- United States: Free shipping
- Rest of World: Free shipping
Shipping costs are included in the product price, so what you see at checkout is what you pay—no surprises!
Our Products We offer two types of products:
- Digital downloads delivered electronically (instant delivery)
- Print-on-demand physical products produced to order and dispatched on our behalf by our fulfilment partner, Gelato.
DIGITAL PRODUCTS
Delivery Method: Instant electronic delivery via email
Delivery Timeframe: Within 15 minutes of payment confirmation
How You'll Receive Your Purchase: Once your payment is confirmed, you'll receive an email containing your download link. Check your spam/junk folder if you don't see it in your inbox.
Important Notes:
- Download links may expire after a certain period - save your files promptly
- Make sure to provide a valid email address at checkout
- Digital products are supplied electronically and cannot be physically returned. Please see our Refund & Returns Policy for information about digital cancellation and statutory rights.
If You Don't Receive Your Download: Contact us at support@dexterandbillyco.com and we'll resend your download link or provide alternative access immediately.
PRINT-ON-DEMAND PRODUCTS
Fulfillment Partner: Gelato
How It Works: Gelato uses a global network of local production facilities to manufacture and ship your order from a location closest to your delivery address. This approach reduces shipping times and environmental impact.
Production Time: 1-3 business days from order confirmation
Shipping Times (after production):
- UK: 2-5 business days
- Europe: 2-5 business days
- United States: 3-6 business days
- Rest of World: 3-6 business days
Total Delivery Time: Production time + shipping time (typically 4-9 business days depending on destination)
Packaging: Products are securely packaged in flat or triangular boxes depending on size and destination to minimize damage during transit.
Tracking: You'll receive tracking information via email once your order ships.
Shipping Costs: **FREE worldwide shipping on all orders.**
Order Confirmation: You'll receive a confirmation email immediately after placing your order, followed by shipping notification with tracking details once your item is dispatched.
UK & EU CUSTOMERS — CANCELLATION RIGHTS
Digital Products
Digital products are supplied electronically rather than physically shipped.
Where you expressly request immediate access to digital content and acknowledge before purchase that you will lose your statutory cancellation right once supply begins, the normal 14-day change-of-mind cancellation right ends when access or downloading begins.
This does not affect your statutory rights if digital content is faulty, inaccessible, corrupted or not as described.
Please see our Refund & Returns Policy for full details.
Print-on-Demand Physical Products
Our physical print-on-demand products are produced to order on our behalf by our fulfilment partner, Gelato.
Our current mugs, posters and other physical products are selected from our standard product range and are not individually personalised or made to a customer's unique specification.
Applicable statutory cancellation and return rights therefore continue to apply.
Please see our Refund & Returns Policy for full information about cancellations, returns, refunds and faulty or damaged products.
INTERNATIONAL CUSTOMERS
Customers outside the United Kingdom may have mandatory consumer rights under the laws of the country in which they live.
Nothing in this Shipping & Delivery Policy is intended to remove or restrict any mandatory consumer rights that apply to you.
Please see our Refund & Returns Policy for further information about cancellations, returns and refunds.
ISSUES WITH YOUR ORDER
Lost or Delayed Shipments: If your order hasn't arrived within the expected timeframe, please contact us at support@dexterandbillyco.com with your order number.
Damaged or Incorrect Items: See our Refund Policy for information on reporting quality issues with print-on-demand products.